Shipping Policy

Delivery time

How long will it take for my package to arrive after placing an order？

We handmade and ship orders within 3-14 working days after successful payment.We will keep you updated on the status of your order processing and shipment. For special arrangements or expedited processing, please contact us promptly, and we will do our best to accommodate your request.

 

Shipping method

We choose the most suitable shipping method based on your delivery address and order weight, ensuring that your package arrives quickly and safely.

 

Shipping fee

Our shipping fee is based on the weight and destination of the order. At the time of checkout, we will calculate the shipping cost according to the actual situation of the order

 

Duties and taxes

Please note that duties and taxes may apply to international shipments, and these costs are the customer's responsibility. We will do our best to provide you with accurate information and advice to help you understand the calculation methods and charging standards of relevant taxes and duties. Please note that tax laws and customs standards vary by country, and we cannot guarantee the accuracy and completeness of the information and advice provided. You should understand the relevant laws and policies of your country.

 

Returns and Refunds

Due to the handmade nature of the product, no return or refunds will be accepted. We apologize for the inconvenience caused to customers.

 

Missing or damaged packages

Lulu-studio is not responsible for packages that have been delivered to the address provided at checkout, but we will actively assist you in resolving any issues. If your package is lost and marked as "Delivered," please first check your order to ensure that the shipping address provided is correct. If the address is correct, please contact the local post office responsible for delivering the package (found on the tracking page). After describing the situation and providing tracking information, they will help you retrieve the package. For damaged packages, we will assist you in applying for compensation from the courier company or provide return and refund services based on the actual situation.

 

Package tracking

We will provide a package tracking number for each order, so you can track the status and transportation progress of your package. You can check the latest status of your package through our website or the courier company's website. If your tracking information shows a delay, please contact the carrier immediately. This usually means that additional information is required to deliver your package.

 

Customer Responsibility

We expect customers to understand and comply with our shipping policies and requirements. To ensure that your package is delivered to its intended destination accurately, kindly ensure that your delivery address and contact information are correct. In the event that the package cannot be delivered smoothly due to customer-related reasons, or if additional taxes, duties, or fees are required, kindly note that these costs will be borne by the customer.

 

Privacy protection

We value the privacy of our customers and take reasonable measures to protect your personal information, including but not limited to names, addresses, telephone numbers, and email addresses. We promise not to disclose your personal information to any third party unless authorized by you or required by law.

 

We hope that our shipping policy can provide customers with clear and unambiguous guidelines and guarantees, while ensuring the quality of our services and customer satisfaction. If you have any questions or suggestions, please feel free to contact us, we will answer and help you as soon as possible.